Sample Cancellation Letter
- The absolute right to cancel (for any reason) within 10 days of receiving a written copy of the agreement.
- Unfair business practice(s). Where the vendor has made a false, misleading or deceptive representation about the goods or services you agreed to buy.
- Non-disclosure(s). Where information about the goods or services, or your rights as a consumer, were not provided to you in the agreement, as required by the Consumer Protection Act, 2002.
Send one of the following three cancellation letters to a business if you have changed your mind about a product or service you have purchased.
1. Sample of a Cancellation Letter To Be Used Within 10 Days of Entering an Agreement
| Your name Your address Today’s date Business/company name and address
On (date of the contract), I signed an agreement in my home to buy a (product or service) from you; model xyz, at a price of...(give as much detail as possible – model or other identifying number that might apply). Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement under the 10-day cooling off provisions of the Consumer Protection Act 2002 and ask that the money be returned to me (tell the business/supplier exactly what you want them to do for you). I look forward to your immediate reply. You can contact me at my home telephone number at...(Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information). Yours truly, Sign the letter and send it by registered mail, fax or courier. |
2. Sample of a Cancellation Letter Resulting From Unfair Business Practice(s)
| Your name Your address Today’s date Business/company name and address
On (date of the contract), I signed an agreement in my home to buy a (product or service) from you; model xyz, at a price of...(give as much detail as possible – model or other identifying number that might apply). Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of unfair business practice(s)as described in the Consumer Protection Act 2002 and ask that the money be returned to me (tell the business/supplier exactly what you want them to do for you). I look forward to your immediate reply. You can contact me at my home telephone number at...(Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information). Yours truly, Sign the letter and send it by registered mail, fax or courier. |
3. Sample of a Cancellation Letter Resulting From Non-Disclosure
| Your name Your address Today’s date Business/company name and address
On (date of the contract), I signed an agreement in my home to buy a (product or service) from you; model xyz, at a price of...(give as much detail as possible – model or other identifying number that might apply). Today, I want to cancel that agreement. I hereby exercise my right to cancel the agreement as a result of non-disclosure(s) as described in the Consumer Protection Act 2002 and ask that the money be returned to me (tell the business/supplier exactly what you want them to do for you). I look forward to your immediate reply. You can contact me at my home telephone number at...(Conclusion: indicate that you are expecting an early response/resolution to/of your complaint and your emergency and/or other contact information). Yours truly, Sign the letter and send it by registered mail, fax or courier. |
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